Lexikon Qualitätsmanagement: Handbuch des Modernen Managements auf Basis des Qualitätsmanagements

Quality management is a fundamental concept in modern management. The Lexicon of Quality Management is intended for both practitioners and students, along with academics from all disciplines. It offers the reader a well–founded introduction to all of the important elements of quality management.

• Provides a sound introduction to relevant themes in modern quality management
• Includes newly revised international QM norms of the ISO