Delivering knock your socks off service
Kristin Anderson, Ron Zemke
An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e-service; creating trust with your customer; and service recovery expectations. The stories and examples are updated, and there are cartoons by John Bush.
Catégories:
Année:
2003
Edition:
3
Editeur::
AMACOM
Langue:
english
Pages:
193
ISBN 10:
081440765X
ISBN 13:
9780814407653
Fichier:
PDF, 999 KB
IPFS:
,
english, 2003